Outreach Navigator

Outreach Navigator

Location: Milford, CT

Supervisor: Director of Programs and Facilities

Executive Summary:
To identify and build rapport with homeless individuals and families living on the street or in vehicles (unsheltered), Navigators will assist clients in breaking the cycle of homelessness by moving from the street to housing, accessing necessary support services, and rapidly obtaining permanent housing. Navigators will provide individualized client support throughout this entire journey by helping each client develop a plan to address their barriers, increase their income, and maintain and sustain permanent housing. As part of the plan, the Navigator will identify\ each area in which clients will need assistance to accomplish the outlined goals and objectives (i.e. scheduling appointments, applying for public benefits, identifying subsidized housing, etc.)

Direct Care:
• Perform outreach services, contacting homeless persons in all places where they congregate in the geographic areas covered under our contracts. Heavy emphasis on engaging with people living in encampments, parks, beaches, abandoned buildings and other locations unfit for human habitation. Respond to community requests for street outreach intervention
• Coordinate visits via ZOOM or other teleconferencing with licensed provider to complete disability verification.
• Complete homelessness verifications.
• Coordinate a warm handoff to long term case manager.
• Provide supportive services in a non-judgmental manner.
• Distribute engagement items like bus passes, hygiene products, gloves, coats, hats, etc. to provide relief to people experiencing unsheltered homelessness.
• Document progress toward desired outcomes – housing, health and income stability. Maintain client related data tracking systems, including case notes and complete HMIS entries.
• Prepare case-related reports including outcomes, successes and challenges.
• Provide information, referrals, linkages, and advocacy to assist clients in accessing services and resources.
• Assist clients with procuring necessary documents and services such as identification card, birth certificate, social security income, disability income.
• Identify appropriate options for clients such as supportive housing (RRH, PSH), HCV, etc. Assist with housing applications/eligibility paperwork. .
• Attend weekly Outreach & Engagement Team, clinical supervision and team meetings.
• Work nontraditional hours thus it is crucial that excellent communication be maintained with staff working weekdays and partner organizations.
• Network with other agencies, coalitions, business, faith-based groups, and local community.

Quality Management:
• Exercise high degree of safety cautiousness and application of community outreach safety guidance.
• Adhere to the standards of care to ensure that the identified quality measures are obtained.
• Supply data in a timely fashion to fulfill reporting requirements.
• Maintain documentation in accordance with policies and procedures.
• Attend training sessions, workshops, seminars as requested by supervisor, or as needed for professional development. HMIS training required; must learn the applicable and required software reporting systems.
• May be required to use own vehicle on company business.
• Regular and consistent attendance is an essential function of this position
• May perform other assignments and duties as assigned.
• Able to work independently; work as a member of a team, and to work effectively with other community agencies in the best interest of the client, agency, and organization.
• Highly motivated self-starter and ability to coordinate multiple projects simultaneously in a high-pressure environment.
• Demonstrated ability to work with diverse communities.

While performing the duties of this job, the employee is regularly required to perform the following essential job functions:

Light lifting (<20 lbs.) Standing, Sitting, Seeing
Moderate lifting (20 – 50 lbs.) Reaching, Walking,Hearing
Heavy lifting (>50 lbs.) Bending, Climbing,Talking
Driving Repetitive Motion Push/Pulling

The work environment is primarily representative of those an employee encounters while performing the essential functions of the job.

  • Potential exposure to waste and bodily fluids
  • Potential allergenic and/or irritant conditions
  • Frequent exposure to weather and outdoor conditions.

Education and Experience Requirements:
• Experience working with persons with MH and/or SUD
• Experience working with the homeless population
• Lived experience is highly desirable.
• Must be proficient with PCs and Microsoft Office Word & Outlook
• Understanding of Housing First philosophy
• Training in harm reduction, motivation interviewing, de-escalation techniques

To apply please send your cover letter and resume to:

Jenn Paradis, Executive Director

90 New Haven Ave. Milford, CT 06460


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